Frequently Asked Questions
Returns & Exchanges
What is your Return Policy?
If the product has quality problems,you don't engrave on the inside of the ring,you can return it within one month of receiving the product.We will refund you, we bear the postage. If not, you will need to pay the shipping fee.
What is your Exchange Policy?
Lifetime warranty for size exchange and any damage. If the product is damaged, we will replace it for you with free shipping. You can send email to our customer service. We bear the postage within one month, and you need to pay shipping fee if more than one month.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
What if I order the wrong size ring?
We will replace it for free within 30 days after purchase, you can contact with our customer service team,you only need to pay the postage.
What ring size should I buy?
Measure your finger size before purchase, the paper measurement is intended for reference only. We would like to suggest you have your finger sized at a jewelry store.
How do I know what band width to select?
The most common widths for men's wedding rings are 6 mm and 8 mm. And 2 mm to 6 mm wide rings are most common for women.
Are all rings available for engraving?
Yes, all our rings offer engraving for free. Text, handwriting and fingerprint engraving are available.
Do you offer Free Express Shipping?
Yes, all our products are free shipping, with no minimum item limit. More information at Shipping Policy.
How do you handle my personal information, such as email address?
As an online jewelry store you can trust, we respect your privacy and do not sell or provide your personal information to anyone. Your email address is very secure.